Privacy Policy

Last updated: 15 July 2026

Who we are

DigitalCraft Agency (“DigitalCraft”, “we”, “us”) is a digital studio providing web design and development services to clients worldwide. This policy explains what personal information we collect through this website, how we use it, and the choices you have. You can contact us about anything in this policy at info@digitalcraft-agency.com.

Information we collect

Contact form submissions: when you submit our contact form, we collect your name, email address, company name (optional), project budget range, and the message you write. We use this solely to respond to your inquiry and discuss your project.

Scheduling: if you book a call through Calendly, your booking details are processed by Calendly under their own privacy policy.

Messaging: if you contact us on WhatsApp, your messages are handled by WhatsApp under their own terms and privacy policy.

Analytics: we use Google Analytics 4 to understand how visitors use this site (pages visited, approximate location, device type). This data is aggregated and does not directly identify you. Google Analytics may set cookies in your browser.

How we use your information

To respond to your inquiry and provide the services you request; to schedule and hold calls you book with us; to improve this website and our services based on aggregated analytics; and to keep basic business records. We do not sell, rent, or trade your personal information to anyone.

Legal bases (EEA/UK visitors)

Where the EU or UK GDPR applies, we process your information on the basis of: your consent (when you submit a form or contact us), our legitimate interest in operating and improving our website and responding to business inquiries, and, where we enter into a contract with you, the performance of that contract.

Data retention

We keep inquiry emails and form submissions for as long as needed to handle your inquiry and any resulting business relationship, after which they are deleted. Analytics data is retained according to Google Analytics' standard retention settings.

Sharing and third parties

Your data may be processed by the service providers that power this site: our hosting provider, Web3Forms (form delivery), Google (Analytics, Fonts), Calendly (scheduling), and Meta/WhatsApp (messaging), each under their own privacy terms. We only share what is necessary for each service to function.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, object to or restrict our processing of it, and lodge a complaint with your local data protection authority. To exercise any of these rights, email info@digitalcraft-agency.com and we will respond within 30 days.

Cookies

This site uses cookies set by Google Analytics for anonymous usage measurement. You can block or delete cookies in your browser settings at any time; the site will continue to work normally.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent revision. Significant changes will be reflected on this page.